Inspirations Dopamine & the Hook model: how The New York Times harnesses the power of games Julien Ancel is the founder of Anthm, a gaming platform designed for media organizations wanting to adopt the… byJulien Ancel
Decisions News media: determining the optimal price for your subscription product Pricing is a key lever for revenue and profitability growth for news media, and so an essential strategy to master. byMadeleine White
Decisions A whistle stop tour of the wondrous world of Lifetime Value LTV helps companies understand the medium and long-term effects of their actions, and steer their digital subscription business model. byNicolas Galland
Operations From newsletters to predicting possible cancellation: tactics to reduce churn from The Audiencers’ Festival Madrid This article is a translation of José's article on his blog, El Caos, with additional insights from speakers… byJosé M Sánchez Daze
Operations How we introduced group subscriptions to The Atlantic From the early days of market research homing in on a target audience to finding ways to incorporate… byNiya Watkins
Decisions Retention economics: from churn management to relationship management This is a summary of the recently published Retention Economics report, collaboratively written by Kevin Anderson, Consulting Director… byKevin Anderson
Decisions The loyalty flywheel: increasing customer loyalty and ARPU with a new sales perspective (and not only for publishers) Increase ARPU and customer loyalty by expanding your product range byGeorge Blum
Operations Lock-in effects: How to make your subscription irreplaceable 9 types of lock-in effects with real world examples to better retain your subscribers byLennart Schneider
Inspirations Subscriber retention: what can digital publishers learn from the audio & video streaming industry? After starting her career at Molotov and Deezer, Lisa Boucher is now Head of Digital Marketing & Business… byMarion Wyss
Decisions 3 clicks to cancel: the new legislations that are forcing publishers to rethink their subscriber unsubscription journey French regulators have recently announced a new click-to-cancel law - what does this mean for publishers? byMadeleine White