Newsletter #7. Turning the customer care center into a source of insights You're reading The Audiencers' newsletter #7, sent out on February 8th, 2023. To receive future newsletters straight to… byMadeleine White
Operations How the customer centre at Bonnier News became a source of insight – and the tools we used to achieve this Turning customer feedback into product development and innovation thanks to Slack and a Google spreadsheet byCharlotte Lundqvist