14 Feb 2023 Newsletter #7. Turning the customer care center into a source of insights at Bonnier, increase conversion rates by +46% & inspiration to maximize on-article engagement You're reading The Audiencers' newsletter #7, sent out on February 8th, 2023. To receive future newsletters straight to your inbox every two weeks, sign up here. "Re-invest in quality journalism,… ByMadeleine White
02 Feb 2023 Operations How the customer centre at Bonnier News became a source of insight – and the tools we used to achieve this Turning customer feedback into product development and innovation thanks to Slack and a Google spreadsheet ByCharlotte Lundqvist
