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Home Retention Page 5
building a community building a community
  • Decisions

How to turn passive followers into active community members

Having social followers isn't the same as a community. Neither is having a large audience. So, what can you do to go from a passive following to an active, engaged community?
byNoémie Kempf
  • Inspirations

Unlocking Customer Lifetime Value: The Power of Personalized Subscriber Onboarding at The Washington Post

Higher engagement, retention rates, and an enhanced customer lifetime value (CLV)... how The Washington Post is onboarding their subscribers
byAnjali Iyer
  • Operations

Beyond the human mind: Mediahuis propensity model

How Mediahuis implemented a propensity model to better convert users into subscribers, reducing manual effort, decreasing time-to-success and continuously optimizing performance
byMadeleine White
cancellation cancellation
  • Inspirations

Benchmark: how 3 successful British publishers are onboarding subscribers

How are The Times, The Economist and The Telegraph driving customer value through a successful subscriber onboarding journey?
byMadeleine White
bonnier news bonnier news
  • Operations

How the customer centre at Bonnier News became a source of insight – and the tools we used to achieve this

Turning customer feedback into product development and innovation thanks to Slack and a Google spreadsheet
byCharlotte Lundqvist
  • Operations

Publishers: 10 ways to combat subscription churn

Retention is at least as important (if not more) than acquisition - so how do you increase subscriber retention rate?
byJean-Michel De Marchi
  • Inspirations

Constantly evolving product offerings with A/B testing at Netflix

Lessons from how the highest-earning media service provider continuously evolves their offerings and quality of experience through A/B testing
byMadeleine White
Le Figaro's Homepage Le Figaro's Homepage
  • Operations

How Le Figaro limits password sharing amongst subscribers

Like most of the major platforms employing subscription models, Le Figaro has now developed a technology to block…
byLudovic Lacroix
  • Decisions

Why retention is more important than acquisition

Retention costs less than acquisition and brings in more revenue... it's a no brainer!
byStéphane Desmichelle

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