How the customer centre at Bonnier News became a source of insight – and the tools we used to achieve this
Turning customer feedback into product development and innovation thanks to Slack and a Google spreadsheet
Charlotte Lundqvist works as a communications specialist and brand developer at the Nordics' largest media company Bonnier News, reaching more than 6 million customers in Sweden, every day. Charlotte has a background within both journalism and strategic communications, combining both experiences in her current role to strengthen the relationship between the local newspapers and their customers.
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